Implementation goals of the CRM system
The first and very important steps in implementing CRM include targeting. Do not confuse your goals and expectations. Expectations are your feelings that can only be fulfilled if we align them with the set goals. Understand targets as measurable effects . Your needs and expectations need to be formulated by goals, which will be our task. Target setting and metrics linking is the foundation for a successful CRM implementation . Then it is possible to evaluate how successful the implementation was.