Customer Relationship Management

What is a CRM System?

Customer Relationship Management (CRM) is a system created for collecting and subsequently evaluating information and data about corporate clients and customers. set up the right business strategy. With CRM, you'll find out what your customer needs is and then customize it.

Customer Relationship Management is a process where very important, but less important, information about corporate customers is collected. It is information, sometimes very confidential, that gives the company added value and the ability to work with them and use them for their own benefit. Examples include company employees, sales, contact information, individual employee (manager) hobbies, name and birthday dates, preferences, and more or less important data. The set of all this information and data is very important for the supplier company, ie the CRM system user. They can build on them a customized business strategy tailored to each customer. Get to know the charm of senior management and strategic thinking.

The main benefits of CRM

Are you worried about the difficulty in implementing a CRM system? Concerns aside. We designed the system so that no restrictions are touched on you and everything went with ease. The introduction of our CRM will be easy, because:

Web application

CRM is a web application - there is no need to install or update anything, you can work from anywhere and whenever you have an Internet connection

easy to use

you can quickly learn how to navigate the webpage quickly

Server hosting

you do not need to buy a server, we will rent the entire application to you

Why CRM and ERP from Us?

Our goal is not only to satisfy the customer's needs, but also 100% and quality work. We have been in the software development business for more than 20 years, we are based on business friendly relationships, we meet all the required goals, needs and assignments.

Teamwork

A quality CRM system should support the work of the entire team of employees, not only in the field of marketing, but also in the tasking of individual members of business teams. Management and continuous evaluation of business campaigns is also an unforgettable fact. All that EcoCRM can do!

Expectations and feedback

We must also not forget pipelines, whereby we need to keep in mind the ongoing adjustment of a number of business opportunity parameters, such as schedule, budget, SWOT analysis, go or no-go decisions. This activity also involves other people who do not have to be included in the sales team, but who work as consultants or externals. The CRM system also offers a record of all business case costs, including the time that was spent on implementing a particular campaign. This gives you the ability to evaluate how much you are getting a new customer.

Selection and classification of jobs

Someone is a good negotiator, somebody a communicator, someone can make a good deal and someone is a technical expert. Another important function of EcoCRM is to evaluate the success of employees at each stage of the business process. The system provides managers with the ability to evaluate the success of their staff, helping to select and cast in the right job or position.

Tools for traders

The system offers a range of tools that are very important to traders. These tools help them gain new customers or new orders. Examples include calendar, tasks, reminders, schedule, schedules, vendor records and other high-level management tools.

Merchants' Rewards

The EcoCRM system allows traders to monitor various parameters that are very closely linked to their rewards. According to these parameters, the trader can then continuously monitor how he or she is doing so and can correct his / her behavior accordingly.

Analytical skills and skills

EcoCRM provides important analytical functions and information, including displaying the organizational structure of larger companies or holding the organizational structure of the company. The system thus helps to find out very quickly and easily with whom the trader is to act in the company, or who to address in the matter.

Customer Relationship Management Program

The entire Customer Relationship Management (CRM) process is managed by a computer program, ie software that is installed on your computer or the entire network of computers. This program is commonly called CRM system software. It is software whose operation is supported by database technology. The database thus collects and stores all customer identification data and information you add to it.

The importance of customer relationship management for entrepreneurs

online access to all information
access to the data of all necessary staff (manager, sales representative, etc.)
Collecting Customer Identification - Inquiry and Trades History, Satisfaction Information
Task Scheduling for Customers - Invitation to Fair, Record of Meeting, Early Contact with New Offer, etc.
customer care even after order completion - sending up-to-date information, queries for satisfaction, etc.

Information analysis and subsequent relationship management

You can then analyze all the information and data you have collected and use it for the benefit of your business, so you can get the best out of the competition.

Information analysis can provide:

Finding customer's actual needs
Merchant Efficiency when placing new orders
Merchant Efficiency in New Orders
customer relevance and importance
Know what customer to use the most effective marketing

CRM system to collect data that is worth gold

You need a single data to understand your customers. One-stop information collected will help you effectively meet their needs. What do you get with CRM implementation?